Privacy Policy Kiss Carpet Design Center Effective Date: March 9, 2026
At Kiss Carpet Design Center, your privacy and trust are very important to us. We are a family-owned flooring company serving Northern Michigan since 1986, and we are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. It applies to our website (kisscarpet.com), in-store visits, phone calls, emails, and all our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information Name, mailing address, job-site address, phone number, email address, and payment information (if you choose to pay by credit card or check).
- Project & Service Information Job details, measurements, floor plans, invoices, CG# numbers, repair requests, and any notes about your flooring project.
- Website & Technical Information When you visit our site, we automatically collect basic data such as your IP address, browser type, pages visited, and how you found us. We may use cookies and similar technologies to improve your experience.
2. How We Use Your Information
We use the information you provide only to:
- Respond to your questions and schedule appointments
- Prepare quotes, invoices, and floor plans
- Process and complete your flooring purchase or repair
- Communicate with you about your project (updates, reminders, follow-ups)
- Improve our website and services
- Comply with legal requirements
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information only when necessary:
- With our trusted installers, warehouse team, and delivery partners to complete your job
- With manufacturers or distributors to order your flooring materials
- With payment processors to handle credit card transactions (securely)
- When required by law (court order, subpoena, etc.)
All partners are required to keep your information confidential and use it only for the purpose we share it.
4. Cookies and Tracking
Our website uses basic cookies to remember your preferences and help the site run smoothly. You can control cookies through your browser settings. We do not use tracking for advertising purposes.
5. Data Security
We take reasonable steps to protect your information. All sensitive data (such as payment details) is handled through secure, encrypted systems. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Ask what personal information we have about you
- Request corrections if anything is inaccurate
- Ask us to delete your information (subject to legal and business needs)
- Opt out of marketing emails at any time (just click “unsubscribe” or reply “stop”)
To exercise these rights, simply contact us using the information below.
7. Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the new version on this page with a new effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Kiss Carpet Design Center Email: info@kisscarpet.com Phone: (231) 587-9450 (Mancelona) Main Office: 7152 S US Highway 131, Mancelona, MI 49659
You can also visit us at any of our showrooms in Mancelona, Traverse City, or Harbor Springs.
Thank you for trusting Kiss Carpet Design Center with your home and your information. We truly appreciate the opportunity to serve you!
Last Updated: March 9, 2026