Ken Roberts never forgot the words of motivational speaker Earl Nightingale: “Keep it simple, salesmen.”
In fact, the advice made such an impression on Ken that he and wife Kathy decided to use it when they named their business.
Kiss Carpet Design Center not only carries Nightingale’s words in its name, but the philosophy has carried through in the way the Roberts’ do business. It has worked so well they have opened two other stores at 6250 E. Traverse Highway in Traverse City and at 8600 Moeller Drive in Harbor Springs.
Kiss carpet opened in March of 1986 in Mancelona and has expanded that location three times to meet the growing needs of customers. People used to ask Ken Sr. why he built a store in the middle of nowhere. His answer? “It’s the middle of everywhere!”
The Mancelona showroom at 7152 US-131 has more than 15,000 square feet of space to showcase every type of flooring, including thousands of yards of stock carpet, vinyl, and hundreds of remnants. At all Kiss Carpet Design Center locations customers can view a huge selection of colors, products, and the latest fashion statements in the flooring industry.
The warehouse in Mancelona is the key to their success. Its size allows Kiss Carpet to buy in larger quantities at reduced rates and they pass those same discounts along to their customers. It’s a family business, with Ken and his son Ken working together to successfully run three locations and millions of dollars worth of inventory. What sets Kiss apart from others?
“We continually stay focused on our service department, working on providing the best service to our customers, the type of service they cannot get anywhere else,” Ken says. “We also have a great and loyal staff, including office, sales and estimating department. “We provide the extra service much-needed in the carpet business.”
That means your flooring project will likely pass through his hands. That’s service! We follow up on every installation job to ensure customer satisfaction remains at the highest level. Everyone here realizes they owe the people and businesses in Antrim, Emmet, Kalkaska, Grand Traverse and surrounding counties a huge “Thank You” for helping them succeed and grow. They look forward to adding new customers to their growing family of satisfied customers as they continue to service northern Michigan.
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